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How Effective Are Online Customer Reviews?
In case you haven’t heard, it is the age of customer service. The customer does not have to be right but the customer is king in our new online economy. From the business perspective, customer service...
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Customer Experience Management – Developing Consumer Advocates
How do we make customers for a lifetime who either purchase from us or become strong advocates for us? When a company adopts a policy to truly embrace its customers and care about them enough to...
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Engaging Your Clients Through Social Media
At this point in time, there are several different aspects to social media beyond the obvious ones. In other words, social media is not just about using Facebook and Twitter. There is so much more that...
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Customer Experience Management – How to KEEP Your Contacts on Your Side
Do you sign up for “updates” from people/websites? I do, I have an inbox full of emails from names I don’t recognize and wonder why I ever bothered to subscribe to. There are one or two that I open...
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How to Acquire Clients More Rapidly and Effectively
No matter what you do professionally and no matter how you present what you are trying to sell and what you represent, at the end of the day, it will always be about getting your clients to buy what...
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Keeping Client Relationships on Top
As you are working on your online social media/Email strategy, the next step will be to look at the relationships that you have developed and cultivate them to the next level. As you are paying close...
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Can Your Business Survive Without a Web Presence?
When we talk about an online presence, we are discussing a relatively young concept that some business owners are still hesitant to embrace. It’s understandable. Businesses have lived or died for all...
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Is Bad Customer Service Killing Your Business?
Have you done an online search for your business lately? If you do not regularly monitor the results and maintain a culture of excellent customer service, you will probably not be happy with the...
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Truly Effective LinkedIn Invitation Templates
As you may or may not know, LinkedIn is an extremely effective and valuable social media channel for your business. LinkedIn can help your business in so many ways and it can absolutely help you to...
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Improving Service and Community Engagement Using Social Media
People increasingly turn to social media to engage with organisations. Well conceived, designed, and managed social media gives you the most powerful tools available to effectively connect with...
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